On Fri, Sep 04, 2015 at 09:45:56AM -0700, ewanchic wrote: > I'm not Looking to change the Lifecycles because that look fine to me, but I > would like to just remove all the extra criteria and just focus on the > criteria requested in the Quick Search. Is this possible? Thanks
https://docs.bestpractical.com/RT_Config#OnlySearchActiveTicketsInSimpleSearch Set this to 0 in your RT_SiteConfig.pm: Set( $OnlySearchActiveTicketsInSimpleSearch, 0); - Alex
