Hi Boris, Mixing bits of these two might get you on the right track with a scrip processing the ticket upon creation, I use something similar for regex matching patterns in subject lines and assigning to a specific queue.
http://requesttracker.wikia.com/wiki/SetOwnerAndQueueBySubject http://requesttracker.wikia.com/wiki/AutomaticCustomFieldValue Aaron > On Jul 14, 2015, at 2:18 PM, Boris Epstein <[email protected]> wrote: > > Hello listmates, > > If I as an admin need to set a certain queue for requests originating from a > user - how do I do that? Let us say I have a user John Smith, with an email > of [email protected] <mailto:[email protected]>. How do I make it so that every > ticket by email coming from [email protected] <mailto:[email protected]> goes into > a certain queue. > > Thanks. > > Boris.
