On Wed, Jun 17, 2015 at 12:57 PM, Daniel Moore <daniel.mo...@osbornewood.com > wrote:
> Hello, > > > > Is there anyway to take the "comment" directly out of lifecycle for the > Tickets? > Yep. https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html You can copy the default lifecycle from RT_Config.pm and then edit to your desire and store in SiteConfig. -m
