On Tue, May 12, 2015 at 8:06 PM, Bill Cole < [email protected]> wrote:
> Based on what you posted, I would expect there to be 2 different scrips, > one for each message. Your solution will probably involve selecting one of > them to keep and disabling the other. > > but it is not familiar >> to me, >> the condition is "User defined" but i can't understand the Perl code, >> >> can you help please ? >> >> ---- >> my $txn = $self->TransactionObj; >> return 0 unless $txn->Field eq "Owner"; >> return 0 if $txn->NewValue == $txn->Creator; >> return 1; >> ---- >> > > That means the scrip action (sending an email notification using the > selected template) will trigger only on transactions that (1) change the > ticket's "Owner" field and (2) set the new value of "Owner" to a value that > is not equal to the "Creator" field of the transaction. In other words: the > scrip triggers when a user gives a ticket to someone else. > Thank you :) -- Rabin
