As a super user (or a user with the ShowOutgoingEmail right), look at the emails being generated by RT and confirm that they have the expected To, Cc and Bcc headers. If not, this is possibly a group configuration issue.
Consider enabling debug logging to determine whether mail is being successfully relayed. Further details about your outgoing mail configuration might also assist. On Sat, 28 Feb 2015 at 01:15 Sachin Murudkar < [email protected]> wrote: > Hi Team > > I have installed RT 4.2.9 in which my group users are not able to receive > mails when generated tickets. Need to know if there is any settings or if I > am going wrong anywhere. > > > > > > > *Sachin Murudkar* > *IT Manager* > *T:* +91 22 4209 5000 > *M: *8879645324 > Mainframe IT Park, Building H, Royal Palms, Mumbai 400065, India. > primefocusworld.com <http://www.primefocusworld.com> >
