I think you would need to grant the ForwardMessage right to those users (or to some group of which they are a member).
If your own RT account has the SuperUser right granted to it, that would explain why you already have the ability to forward. On 3 December 2014 at 05:12, Jeff Fioravanti <[email protected]> wrote: > > I have two users who are asking for the forward option within RT. I > already have this option as part of my ability to reply-comment-forward so > I am surprised it is not available to these other users. How would I assign > this option to these other users? Thanks. > > > > *Jeff Fioravanti* > > Desktop Support Analyst > > [email protected] > > P 781-756-8247 (direct) | Fax 781-246-5609 > > > > [image: Primax logo autosignature] 516 Edgewater Dr., Wakefield, MA > 01880 ▪ www.primax.us > > > > > > *Confidentiality Statement* > > This e-mail and any attachments are for use by the intended recipient only > and may contain information that is privileged, confidential or exempt from > disclosure under applicable law. If you are not the intended recipient any > disclosure, distribution or other use of this content is prohibited. If you > received this e-mail in error, please immediately notify the sender and > delete > > > > >
