On 12/04/2014 02:16 PM, Karres, Dean wrote: > I was looking in my RT log file for a different issue and found the > following [snip] > > I thought I raised the attachment size limit when I installed RT. Do I > need to do that again? We provide a few specialized, internal services > and our customers insist on emailing us super giant attachments.
This is caused by changes in MySQL 5.6 (see the first IMPORTANT CHANGE): http://dev.mysql.com/doc/relnotes/mysql/5.6/en/news-5-6-20.html Thus, in addition to setting max_allowed_packet, you will need to increase innodb_log_file_size, or you'll only be able to insert files which are < 5M (or, on 5.6.22 or higher, < 10M). Note that increasing innodb_log_file_size is slightly complex: http://www.percona.com/blog/2011/07/09/how-to-change-innodb_log_file_size-safely/ - Alex
