On Fri, Oct 10, 2014 at 01:47:59PM -0400, Mike Johnson wrote: > I look at the list of owners for a queue, and there are 5 users that show up > in > that list(that shouldn't be there), but when I go to their account, they > aren't > part of any groups, and they don't have any rights assigned to them > specifically that I can see(at the user level, or at any queue level).
Generally this means some queue granted OwnTicket to Unprivileged, check all your queues, even your disabled ones. Alternately, select * from ACL where RightName = 'OwnTicket' and work the other way. RT 4.2 explicitly excludes Unprivileged users from the OwnTicket dropdown because of this someone common mistake. -kevin
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