Does this code also actually move the ticket into the other queue? I'm interested in doing something similar: setting up menu items to quickly set the ticket's Starts date to predefined relative future values.
On 9 October 2014 18:43, Emmanuel Lacour <[email protected]> wrote: > On Wed, Oct 08, 2014 at 11:12:15PM +0200, Rinke Colen wrote: > > I know how to define actions in RT_SiteConfig.pm like this: > > > > actions => [ > > '* -> closed' => { > > label => 'Close', > > update => 'Respond', > > }, > > > > But I need something fancier now. I want to send my ticket to another > > queue from the Actions menu. I want this action to be available only > from > > some statuses in the lifecycle. How can I do this? (I have already > > configured a mapping under __maps__.) > > Rinke > > > You have to use a callback (a file named > local/html/Callbacks/YourOrg/Elements/Tabs/Privileged). Then inside you > have to write your logic to finally add the action to the menu, example: > > <%init> > my $request_path = $HTML::Mason::Commands::r->path_info; > > > # Only on ticket pages > if ( $request_path =~ qr{^/Ticket/.*\.html} && $m->request_args->{'id'} > && $m->request_args->{'id'} =~ /^\d+$/ ) { > > my $Ticket = RT::Ticket->new( $session{'CurrentUser'} ); > $Ticket->Load( $m->request_args->{'id'} ); > > # Only if status is FIXME > if ( $Ticket->Status eq 'FIXME' ) { > my $tabs = PageMenu; > my $actions = $tabs->child( 'actions' ); > > my $Queue = RT::Queue->new( $session{'CurrentUser'} ); > $Queue->Load('YourTargetQueue'); > > # Add our custom action here > $actions->child( > 'sendtoqueueX' => title => loc('Send to queue X'), > path => > > '/Ticket/Display.html?id='.$Ticket->Id.'&Queue='.$Queue->id > ); > } > } > </%init> > > @BPS: would be nice to be able to specify an "url" in Lifecycle actions > with basic replacements (__id__, ...) > > > -- > Easter-eggs Spécialiste GNU/Linux > 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité > Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 > mailto:[email protected] - http://www.easter-eggs.com > -- > RT Training November 4 & 5 Los Angeles > http://bestpractical.com/training >
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