Hello, I'm creating a customer access to your RT system. Special customers will receive RT access and should be able to create tickets. I created a group for this customers and set the following permissions on my Queue: User: create ticket, comment ticket, show queue Creator: change values for custom field
But on the create-mask this user still sees the "Basics" and is able to set the owner of the new ticket. How can I avoid this? I think there are 2 possible solutions: 1. Hide the "basics" 2. Hide only the user Best regards Bernhard
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