Hello, we have one customer using its own ticket system. This customer sends us mails with an information about his own ticket in the subject. i.e. [PLUS.DE Ticket#PD077994]
sometimes when this customer answers, he doesn't send our ticket number in subject, so he opens a new ticket. Is it possible to identify a mail by this PLUS ticket number and add to our already opened ticket instead of open a new one? Best regards bernhard
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
