Thanks for the fast response Kenn. But that code in the document does not seem to get me what I want. With the ticket header below I am trying to retrieve the CC: line from the email.
Tue, Sep 17, 2013 4:47:02 PMEdwina Hamm \(Facilities\) <[email protected]><http://testhelpdesk.copesan.com/rt/User/Summary.html?id=1157> - Ticket created I want This ------->>> CC: "Store 0546" <[email protected]> Subject: CSR- 054609171300 - Work Order For Pest Control Date: Tue, 17 Sep 2013 16:43:08 -0500 To: "Client Service" <[email protected]> From: "Edwina Hamm \(Facilities\)" <[email protected]> The ticket does not have any group information now does the user. Again thanks for the help all Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: Kenneth Crocker [mailto:[email protected]] Sent: Wednesday, January 29, 2014 5:44 PM To: Bryon Baker; RT Users ([email protected]) Subject: RE: [rt-users] Trying to retrive CC address Bryon, I believe there is an example of that in the book I sent you. Kenn Sent from my Windows Phone ________________________________ From: Bryon Baker<mailto:[email protected]> Sent: 1/29/2014 3:05 PM To: RT Users ([email protected])<mailto:[email protected]> Subject: [rt-users] Trying to retrive CC address Hello all I am trying to retrieve the CC mail address on incoming emails/ I have tried # my $rcc = $self->TicketObj->CcAddresses; # my $rcc = $self->TicketObj->Cc->MemberEmailAddresses And others either I get an error for invalid object or an empty set. Hope someone can help Thanks in advance. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care"
