When building the search, once the queue is selected, look at Display Columns panel. The custom fields names should appear in the Add Columns: list. You will want to experiment with the Format: options and the order under Show Columns. -- Jim
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Bartosz Maciejewski Sent: Monday, January 27, 2014 8:27 AM To: [email protected] Subject: [rt-users] Custom Fields on Excel Report Hi List! I have lots of custom fields im my queues, and when I choose one queue in query builder I have list of all custom fields assigned to this queue. But even if query is built on custom fields values I don't see values of custom fields in results window, nor in exported excel file. How can I get all fields both default and custom on results page and excel file?
