Hello all,
I'm running into what appears to be a rights issue.
I have an rt 4.0.9 install running. My users are cheerfully raising
tickets through email, but are unable to create tickets with
SelfService because the New ticket link doesn't appear.
The relevant bit of Elements/Tabs appears to be
while ( my $queue = $queues->Next ) {
next unless $queue->CurrentUserHasRight('CreateTicket');
$queue_id = $queue->id;
$queue_count++;
last if ( $queue_count > 1 );
}
My users don't have that right on particular queues, however Everyone
has Global CreateTicket. These users are Enabled, but not Privileged.
Does this sound like a bug, or do I need to hand out more rights?
Thanks,
Iain.
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Systems Engineer
KAUST Visualisation Laboratory
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