On 02/04/2013 02:36 AM, globo wrote: > Hi, > I am trying to get a script to notify the requester when there ticket gets > moved to another queue. > > Does anyone know how to do this ? > > I have setup the following script setup but it does not work > > Condition : On queue change > Action : Auto reply to requestors > Template : My own > Stage : Transaction create
You don't want the Autoreply action, you want the "Notify Requestors" action. It has less magic involved since it's not an autoreply.
