On 01/23/2013 07:16 PM, Rob Ansaldo wrote: > We would like to display FreeformContactInfo in the "More about > requestor" section of the ticket display. We already populate this > field with info useful to our help desk staff and had customized RT3 > to display this. > > After upgrading to RT4, I cannot figure out how to get this to > display in the "More about requestor" area. I have added > FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the > RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm > file where FreeformContactInfo is set to "public", yet the > FreeformContactInfo from the db still does not appear. What am I > missing?
Can you show us your User_Local.pm as well as your config where you set MoreAboutRequestorExtraInfo?
