On Tue, Jan 08, 2013 at 03:32:54PM +0000, Eric O'Brien wrote: > I am trying to change the default update type for Resolve from Comment to > Respond. I did a search for the string: > > grep -r "Update.html?Action=Comment" /opt/rt4/ > > And it exists in: > > /opt/rt4/share/html/Search/Elements/BuildFormatString: > > but when I change it in that file to the new value (from Comment to > Respond) it does not reflect the update. I tried to clear the mason > cache as well as reboot. Does anyone have a little more insight on > this? Thanks.
That string only affects search formats. You should revert your change and read about Lifecycles which allow you to change the target of a link in the Actions dropdown and to add more links. http://bestpractical.com/rt/docs/latest/RT_Config.html#Labeling-and-defining-actions -kevin
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