On 12/12/2012 08:15 PM, Tim Dunphy wrote:
Hello List,
Right now with our RT system, the auto-replies generated only go back
to the sender and not the people cc'd. Can this be changed so that the
auto-replies include anyone cc'd? If so, how can this be done?
Thanks
Tim
If I'm understanding what you're looking for, you'll just setup a new
scrip (either globally or on the queue level) to notify CCs for certain
transactions.
Something like:
On Create Notify Ccs with template Transaction
On Resolve Notify Ccs with template Status Change
etc...
--------
We're hiring! http://bestpractical.com/jobs
