On 29/10/12 16:00, [email protected] wrote: > Message: 4 > Date: Mon, 29 Oct 2012 15:57:52 +0000 > From: Matthew Moore <[email protected]> > To: [email protected] > Subject: [rt-users] RT BounceMerge/RTBounceHandler > Message-ID: <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1 > > Hi all, > > I've been trying to setup something with in RT which handles bounces in > some way shape or form. I'd be quite happy with bounces just going into > a queue which we can review and deal with in that way. Obviously the > ideal way would be for the bounce to be merged into the queue with out > RT going into a loop. > > I've tried the BounceMerge script, which doesn't seem to work at all. > http://requesttracker.wikia.com/wiki/BounceMerge (I just followed the > wiki instructions, but bounces have never been added to any queues) > > I've also tried the RTBounceHandler script - > http://requesttracker.wikia.com/wiki/RtBounceHandler > > RTBounceHandler seems like it's the one most likely to work. So I've a > few questions: > > 1 - Do you need to have a rtbouncehandler alias for each queue that you > want checking for bounces? eg rtbouncehandler-info, > rtbouncehandler-general etc etc > > 2 - Or do you just need one alias pointing at a 'bounces' queue (which > is what I've done). > > 3 - Any ideas on the best way to check it's working? > > Using RT 3.8.7. Got the relevant perl modules installed on my mailserver. > > Thanks, >
Sorry to 'bump' this, but anyone got any thoughts on this? Cheers, -- Matthew Moore Surgical Materials Testing Laboratory System Administrator Telephone: +44 (0)1656 752165 Email: [email protected] -------- We're hiring! http://bestpractical.com/jobs
