I've recently been tasked with setting up an RT instance for a large organization, such that its queue structure mirrors that of their existing ticket system. I was able to use the command line interface to easily create the groups/queues, but I've stalled on setting up the permissions for the queues - with so many of them, it's going to take hours to click through the web interface.
The permissions could easily be defined programmatically, but I haven't yet found a way to manipulate permissions outside of the web interface. In both the command line and the REST interface, I can view several properties of each queue, but nothing regarding user/group permissions to that queue. Is there a way to use either of the alternative interfaces to change permissions for objects, or will I need to do this by hand in the browser? Thanks, -Glenn
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