Dear list readers, My RT setup serves around 300 users, authenticated currently from single LDAP (Microsoft AD) with RT::Authen::ExternalAuth. Users are mosly autocreated on e-mail submission. Only LDAP users can submit tickets. Our group consists of 12 companies, and our users have one of 12 e-mail addresses.
Lately we have a lot of user migration between companies which causes change of their addresses. As a consequence, users who have their e-mail changed (from [email protected] to [email protected]) can no longer submit ticket by e-mail (as it is not recognized by RT). Line in log looks like this: -- Oct 3 08:17:34 rsbgyucnix02 RT: Couldn't load user '[email protected]'.giving up (/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:1023) Oct 3 08:17:34 rsbgyucnix02 RT: User '[email protected]' could not be loaded in the mail gateway (/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:245) -- For now I am changing their addresses in RT manually, as RT::Authen::ExternalAuth apparently does not update users' e-mail. Is there a better method? Can I use RT::Authen::ExternalAuth and RT::Extension::LDAPImport from cron simultaneously? Or should I switch to RT::Extension::LDAPImport? Thank you in advance, Marko -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
