On 09/27/2012 01:53 AM, Martin Drasar wrote: > when a user responds to a ticket at our site, the message is forwarded > to all interested parties and the user's name and email is untouched > (i.e. no 'via RT', changed mail or anything else).
This behaviour is strange. Why are you setting From: to individual email addresses instead of back into RT? > We would like to enable default signing, but there is a problem with > those mails. As they have an email address the RT does not have the > secret key for, they are not sent. > > We in fact only need to enable default signing for messages created via > web interface. Is there some clean way to do it? I know that I can hack > the SignEncryptWidget and hardcode the Sign value there, thus forcing > the signing only in the web interface, but this does not seem like a > long-term solution. > > Do you have any idea for clean solution? Use a small bit of javascript in a callback to twiddle the Sign checkbox on update pages. Clean customization, no need to hack up core components. -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
