On Mon, Sep 24, 2012 at 08:38:23AM -0400, Joe Kirby wrote: > I have been searching topics on the Merge User feature and I still am not > clear if there is an > option in RT to have 2 different emails refer to a single user.
There is not. > I have an unusual case where a remote set of users have their own emails > from their home > campuses but also, for authentication purposes, have an email with my > university. > They submit tickets via email most of the time and I cannot ensure which > email address they > are sending from but I want them to be able to see all tickets associated > with either email > when they log into RT. RT-Extension-MergeUsers is currently the best technology for this. -kevin
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