On Wed, Apr 25, 2012 at 10:27:30AM +0200, Adrian Stel wrote: > I have a problem with creating users: > "User could not be created: Could not set user info"
Is this user in your LDAP server? If not, have you configured RT-Authen-ExternalAuth to allow users not in your LDAP server to be created? -kevin > I'm not sure where in RT I should search issues. Could you help me, please > > > here is log: > > [Wed Apr 25 09:13:24 2012] [debug]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo called by > RT::Authen::ExternalAuth > /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm > 553 with: Address1: , Address2: , AuthSystem: , City: , Comments: , > ContactInfoSystem: , Country: , Disabled: 0, EmailAddress: > [email protected], EmailEncoding: , ExternalAuthId: , > ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , > Lang: , MobilePhone: , Name: test007, NickName: , Organization: , > PagerPhone: , Privileged: , RealName: , Signature: , State: , > WebEncoding: , WorkPhone: , Zip: > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) > [Wed Apr 25 09:13:24 2012] [debug]: Attempting to get user info using > this external service: My_MySQL > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) > [Wed Apr 25 09:13:24 2012] [debug]: Attempting to use this > canonicalization key: Gecos > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) > [Wed Apr 25 09:13:25 2012] [critical]: > RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo Nothing to > look-up given > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:174) > [Wed Apr 25 09:13:25 2012] [debug]: Attempting to use this > canonicalization key: Name > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) > [Wed Apr 25 09:13:25 2012] [info]: > RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED > Key: username Value: test007 No User Found in External Database! > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:209) > [Wed Apr 25 09:13:25 2012] [info]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , > Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , > Country: , Disabled: 0, EmailAddress: [email protected], EmailEncoding: > , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: , > Gecos: , HomePhone: , Lang: , MobilePhone: , Name: test007, NickName: > , Organization: , PagerPhone: , Privileged: , RealName: , Signature: , > State: , WebEncoding: , WorkPhone: , Zip: > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
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