On Tue, Apr 24, 2012 at 05:23:15PM +0200, Gerald wrote: > But I have create an unix user : rtcrontool and i have add this user > in www-data group > > And i have create in RT an user rtcrontool and set the unix user > parameter to rtcrontool > > But i have ever : > > Failed to load module RT::Action::LinearEscalate...
As I mentioned earlier, in your other thread on the mailing list, this is often a permissions issue (and separate from "User RT not found"). Try loading the file explicitly perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1 -kevin > On 24/04/2012 17:04, Kevin Falcone wrote: > >On Tue, Apr 24, 2012 at 09:08:58AM +0200, Gerald wrote: > >>I have installed LinearEscalate.pm > >> > >>When i run this command : > >> > >>rt-crontool--search RT::Search::FromSQL--search-arg\ > >> "(Status='new' OR Status='open' OR Status = 'stalled')" \ > >> --action RT::Action::LinearEscalate > >> > >>I have : > >> > >>User RT not found, please contact RT administrator. > >You need to have a user in RT whose Gecos field matches your unix > >username. This is how it knows what RT user to load up and run as. > > > >This often "just works" when you're logged in as root, but if you're > >trying to set up an rtcrontool unix user to separate privileges, > >you'll need to do some rights granting in RT.
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