All,
    We are happy with LDAP Import, with the following mapping:

Set($LDAPMapping, {     'Name' => 'uid',
                        'EmailAddress' => 'mail',
                        'RealName' => 'cn',
                        'ExternalAuthId' => 'uid',
                        'Gecos' => 'gecos'
                }
);

We're trying to figure out though; which is the key RT checks to see if users already exist? When running in debug mode we get this output:

Processing user spestana
User spestana already exists as 494, skipping
Imported 38/48 users

But there's no way of knowing if that's the Name, or the ExternalAuthId. Can you give us some insight here? Right now, my inspection of the code has me feeling this defaults to the first field listed by the LDAPMapping.

--
N. Scott Pestana
IT Infrastructure
Linguamatics
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Newton, MA 02466

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