Thanks Tim but that's not quite what I meant. If I want to forward an attachment from a ticket to an email address and add a note like "check out this file we received" how do I go about it? I can forward tickets or ticket parts (transactions) but I don't see a way to add a note to the forward message.
On Fri, Apr 13, 2012 at 1:21 AM, Tim Cutts <[email protected]> wrote: > > On 12 Apr 2012, at 22:03, Ram wrote: > > > I must be overlooking something but... I don't see a way to add a > note/comment when I forward a ticket or ticket comment. Along the same > lines is it possible to attach an existing ticket attachment to a forward > or a reply *with* a note/comment? > > Isn't that what jumbo update page is for? Allows you to make several > changes to a ticket simultaneously. > > Tim > > > > -- > The Wellcome Trust Sanger Institute is operated by Genome Research > Limited, a charity registered in England with number 1021457 and a > company registered in England with number 2742969, whose registered > office is 215 Euston Road, London, NW1 2BE. >
