Hello all, I'm looking for a way to keep RT from emailing unprivileged users.
We have set up our RT installation such that "privileged users" means our internal personnel; "unprivileged users" means customers. We want to use the system to track tickets etc but don't want emails from RT to go to any customers. I wasn't able to find an obvious way to do this; is this supported out of the box? If not, where should I look in the code? Regards, Stephen J Alexander MPBX, LLC http://mpbx.com PS: If there is a way to keep the "RT Itself" notifications about having sent emails from showing in the ticket history, I would also like to suppress that.
