On Wed, Apr 11, 2012 at 11:31:59AM +0100, Cristo Bolaños Trujillo wrote: > Hello, > I'm using request tracker at work (succesfully!!) but got some problems > when tried to manage > queues permission using groups. > I've googled about it, read documentation on wiki, tried request tracker > web interface and > direct sql database changes taking as example already working queues, but > I can't get any > success. > Scenario: > - I create a group on LDAP and request tracker. > - I create a user on LDAP and request tracker. > - I assign this user to group on LDAP and request tracker. > - I assign every role on group to a queue. > User can login to request tracker, get limited privileges, but user can't > see queue: it > doesn't appear on the select next to "New ticket". > I tried restarting apache, memcached, closing user web session and > restarting, but didn't get > any success. > *May be I've missed any step?
Seeing the Queue is controlled by SeeQueue and you'll also need CreateTicket there. Is the user Privileged? -kevin
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