On Tue, Mar 13, 2012 at 10:31:34AM +0000, Renney, Paul wrote: > I've been asked if it's possible to change the 'look and feel' of the > Create Ticket and Modify > Ticket forms for one particular queue. Care must be taken not to change > any of the forms for > other queues, and only these forms must be changed. > > > > As well as the colour and font on the forms, there needs to be some > bespoke Javascript > to guide the user input into certain fields, bespoke placements of fields > into different > sections which become active at certain points and others. > > > > Is is possible in RT to have a bespoke ticket form for one queue? I think > I can make these > changes for all queues by changing Create.html, and I've looked into doing > it with a custom > theme. > > > > I am equally happy with a 'this isn't possible in RT', or a 'this is > possible, here's > a suggestion how to do it' answer. We are using RT version 4.0.5.
You can do it by clobbering Create.html and adding Queue checks, but that'll be an upgrade nightmare. I'd probably build my own custom form for those queues that submits tickets into RT, and keeps all the display logic separate. -kevin
pgpKQKN9AcEvY.pgp
Description: PGP signature
