For impatient people, I fixed this in branch 4.0/rest-remove-link-validation in case you want to use it right now.
best wishes sunnavy On 12-03-01 01:25, sunnavy wrote: > I'm afraid linking tickets to articles are not supported in REST for now. > > sunnavy > > On 12-02-29 17:08, Witts J Mr wrote: > > Hi there, > > > > I am using the following code to create tickets on the CLI: > > > > rt create -t ticket set subject="test cli ticket" set queue="IT Support" > > set CF-Category=Request > > > > Which is working fine; however I would also like to be able to set a link > > to an article at the point of creation for this ticket too. > > > > I had thought that perhaps I could get my script to create the ticket and > > return the ticket ID so that I could then add the link as per "rt help > > links", but even if I try the following after the ticket has been created I > > get an error: > > > > rt link 10965 RefersTo a:43 > > rt: link: Invalid ticket ID 'a:43' specified. > > rt: /REST/1.0/ticket/link > > Invalid ticket id: 'a:43'. > > /REST/1.0/ticket/link > > Invalid ticket id: 'a:43'. > > > > So is there any way I can do this on the CLI, or am I just going to have to > > manually add the link into the article through the Web GUI? > > > > Regard > > > > Jon > > > > > > > > ______________________________ > > > > Jon Witts > > Director of ICT > > South Hunsley School and Sixth Form College > > 01482 636720 > > > > > > ________________________________ > > > > Confidentiality: this e-mail and its attachments may be confidential and > > are intended solely for the use of the named recipient(s). If you are not > > the intended recipient you must take no action based on them, nor must you > > copy or show them to anyone. If you have received this e-mail in error, > > please advise the sender by return e-mail and delete all copies of this > > e-mail and any attachments from your computer. > > > > Security Warning: Please note that internet e-mail is not a completely > > secure or error free method of communication, and information could be > > intercepted, corrupted, lost, destroyed, or could arrive late or > > incomplete. You should understand and accept this lack of security when it > > communicating by email. > > > > Viruses: Whilst we have taken reasonable precautions to ensure that this > > e-mail and any attachment has been checked for viruses, we cannot guarantee > > that they are virus free and we cannot accept responsibility for any loss > > or damage you sustain as a result of software viruses. You are advised to > > carry out your own checks before any attachments are opened. > > > > Please note that any views or opinions expressed in this e-mail are solely > > those of the author and do not necessarily represent those of South Hunsley > > School and Sixth Form College and the content of their e-mail is not > > intended to be contractually binding. > > > > South Hunsley School and Sixth Form College is registered in England and > > Wales with company registration number 07542211 and VAT Registration Number > > 109 7208 18. > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Boston March 5 & 6, 2012 > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
