>>"I can't replicate this on a clean 4.0.5. Have you customized the self >>service at all? It requests a list of all possibly active statuses to use in >>the search, so if this is breaking, it's most likely because the >>Requestor >>can't see a ticket in some queue." Kevin
SelfService intact as come from Ubuntu apt. If I put the ticket number on top-right search box I got the ticket showing, this exclude permission problem? >> "Which result is showing delete tickets? I don't see them in either Open or >> Closed tickets." Kevin I was looking for menu that is Active + Inactive, Thomas Sibley show me the right direction to look . Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner -----Mensagem original----- De: [email protected] [mailto:[email protected]] Em nome de Kevin Falcone Enviada em: sexta-feira, 2 de março de 2012 14:16 Para: [email protected] Assunto: Re: [rt-users] Customer cannot see tickets with active custom status On Wed, Feb 29, 2012 at 10:37:42PM +0000, Diaulas Castro wrote: > > Hello, > My setup of RT is ubuntu 11.10 with RT 4.0.1, I've setup some custom status > on LifeCycles and they are working pretty well except when my customer want > to see all active tickets. > > Fragment of active status in LifeCycles > active => [ 'open', 'scheduled', 'started', 'waiting_customer' > ], > > Fragment of inactive status: > inactive => [ 'resolved', 'rejected', 'deleted', 'plantao', > 'report' , 'stalled' ] > > On "SelfService/Open Tickets" tickets with status waiting_customer isn't > showing but my inactives custom status shows on "SelfService/Closed Tickets" I can't replicate this on a clean 4.0.5. Have you customized the self service at all? It requests a list of all possibly active statuses to use in the search, so if this is breaking, it's most likely because the Requestor can't see a ticket in some queue. > Another question, how can I create another menu to show all tickets except by > deleted ones? Which result is showing delete tickets? I don't see them in either Open or Closed tickets. -kevin -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
