Firstly, thanks for the reply. It's good news I can do it using RT's API. The data I am using can be in the RT database.
I have looked for any documentation/examples/tutorials of how to use the API with custom tables but can't find any. Can anyone help here? Regards, Paul ________________________________________ From: [email protected] [[email protected]] on behalf of Kevin Falcone [[email protected]] Sent: 02 March 2012 17:37 To: [email protected] Subject: Re: [rt-users] Custom database query from within RT On Fri, Mar 02, 2012 at 01:54:08PM +0000, Renney, Paul wrote: > On the create ticket form I need to act upon a change to a drop down menu > for a custom field > (for this example 'Customer'), look up this value in a database table for > a resulting default > priority, and change the value in the priority drop down. > > Ordinarily this wouldn't be hard in a basic HTML form, creating a db > connection manually, but > I can't find where to start doing this within RT. I'm not sure where I > should be putting my db > query code. Does RT allow me to put in a custom query somewhere and handle > the db connection? > Would a scrip be suitable to do what I need? > > I've searched the mailing list and tutorials but can't find a similar > problem. Specific files > to change and alternative ideas on how do this would be appreciated as I > am new to RT. Are you doing your lookup inside RT's database or using an external database? It sounds like you either want code using RT's API or a DB connection running inside a Scrip. -kevin Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
