On Thu, Mar 01, 2012 at 10:17:35AM +0000, Jim McIntyre wrote: > Is there a way of reporting on the number of times a ticket has been > reassigned to another analyst or to another RT queue. I am interested in > reporting on the tickets that have a high number of reassignments. We use RT > 3.8.2. > > Regards > Jim McIntyre > MPC
Easy way: Create a custom field and track the count of reassignments with a scrip. Then a simple CF lookup will give you the information. Harder way: Write a program using the API to check the tickets for reassignments. This is slower and more I/O intensive. Maybe someone else will have a better idea. Cheers, Ken -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
