-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Thanks Kevin, that was a silly overlook on my behalf!
Giuseppe On 23/02/12 17:17, Kevin Falcone wrote: > On Thu, Feb 23, 2012 at 05:01:38PM +0000, Giuseppe Sollazzo wrote: >> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 >> >> Hi there, I have a little issue with our FriendlyFromLineFormat >> on RT 4. >> >> We have set it as follows: *Set( $FriendlyFromLineFormat, "\"IT >> Helpdesk\" <%s>");* which, looking around on the web, seems to be >> the correct way of doing so - unless you see something wrong. > > The default is Set($FriendlyFromLineFormat, "\"%s via RT\" <%s>"); > You need two %s's, one for the name, one for the email. > >> The issue is that this way what I get is the name of the sender >> of the e-mail (either the owner or the requestor, cc, etc), not >> their e-mail. For example, if I have sent the e-mail, I get: *IT >> Helpdesk <"Giuseppe Sollazzo">* which clearly breaks the "Reply >> all". >> >> >> -------- RT Training Sessions >> (http://bestpractical.com/services/training.html) * Boston ? >> March 5 & 6, 2012 - -- ____________________________________ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: [email protected] Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPRniMAAoJEAqigArPBfJXfeAIAJP7FyX9qjLM8HMo96Cote8j U8ciRvYrTeNNiOb9irMtM+501Pcfx59s9jwWc6J8XUT4oJblGxWxzHwiCo43Zpg+ PbBsNEUPm1IUOMrwWWVIdLtLzP972zRtWeF3o3SZMmYVrxXCXRQVj/YhtYt2JSxU DijMm15fFHXf+yg7cjF0U0kUC62ZSKPKgDRx7DSLJUwbg1TZ4UYRqnWFeF/SipdK huuMcj4EWPUGtUC4SJtO82D/hTltQ6rMlzl//b3EwUwZ5Ujp8G/zNqOG4e9ksDOr DZUkRK99PK14fQ1oeWfFD5a4lGsA5iSvU197FvwVZ3fO7+3VovDVkHrOOTppD0w= =eqM4 -----END PGP SIGNATURE-----
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
