On 02/21/2012 12:52 PM, Jeff Blaine wrote: > Using RT 4.0.4 > > If a ticket is owned already, I cannot re-assign it unless > I set the owner to Nobody, then assign it. > > Is this normal behavior?
Yes. To assign a ticket you someone, the ticket either needs to be unowned or owned by you. So you could also Take the ticket (making yourself the Owner) and then give it to someone. RT uses Owner as the only form of ticket locking. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
