On Mon, Feb 20, 2012 at 17:04, David Thorpe <[email protected]> wrote: > Hi Guys, > > Installed the latest production build of RT last week. Absolutely loving it > and it has increased productivity massively. In the queue settings, we use > the description field to describe the list in about a paragraph so that we > can list all queues and their use on our intranet. It appears that when > emails are sent out to people creating tickets, the FROM field contains this > description, we end up with a long string of text that makes it hard to > understand who the email is from. > > My question is, I want to add a custom field into each Queue which isn't a > problem, this is done and is called my "Email From" field. I want this field > to appear as the From Field in emails to people when they submit a ticket. > But I want the current from ADDRESS to stay automatic as it does. Am I > missing something, is this simple to do?
I don't see this in the code. RT doesn't put queue's description into email by default. Have you checked your templates? > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
