Hi Kenn,
I have looked on the wiki and can only find a patch (ResolveSendsReply) Is this what you are referring to? If it's not, I would appreciate your offer to send me your template. Regards, Jim From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: 19 February 2012 18:55 To: RT User List Subject: Re: [rt-users] No transaction content Jim, I could be wrong on this, but I believe the default for comments on resolve is that the comment is not carried over. I have a resolve template that I use that copies the last comment made (presumably during the resolve process) and includes it in the template sent out in email. There should be an example available in the wiki. If not, let me know and I'll send it to you. Kenn On Sun, Feb 19, 2012 at 6:21 AM, Jim Tambling <[email protected]> wrote: Despite having {$Transaction->Content()} on the Resolved template, whenever I resolve a ticket the requestor gets an email with the blurb that is in the template, but instead of a summary of the last comment on the ticket, it displays: This transaction appears to have no content. Any ideas? Regards, Jim -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
