On Sat, Feb 11, 2012 at 09:53:49PM +0100, Haim Dimer wrote: > 1. RT moves the ticket to the new Queue > 2. RT then runs the scrip with the "Notify New Owners" Template > 3. RT realizes that User A cannot work Queue 2 > 4. RT disowns User A from the Ticket and attributes it the Nobody > > The fact that action #4 happens after #2 makes it so that my logic in > "Notify New Owners" is not working. > > I can't simply remove the first check from my Template, here's why: If > the ticket was owned by User B, since that user can work both Queues, > RT would not change ownership on queue change therefore no one needs > to be notified. > > I hope I was clear enough. I'd love some advice on what to do here. Thanks > guys.
What condition are you using, a custom one? You may need to tune it to be On Create OR On Owner change to Nobody which will probably get you what you want. -kevin
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