On Fri, Feb 10, 2012 at 04:00:07PM -0500, Scott Pestana wrote: > My second problem (potentially related to my last) is on our > external customer support RT instance. When internal employees first > send in requests, their names are harvested, but NOT their emails, > meaning that they could not get email updates when replies were to > be sent. If we manually set their email addresses everything works > from there. > We have RT configured to pull our internal employees from LDAP, > and we are (hopefully) set up to accept new users from the outside. > However in practice the system is accepting email ids for external > users, but not harvesting their names, resulting in strings like > "This is correspondence from ." note the empty/null string after > "from" and before the period.
We'd really need to see debug level logs for when a user sends mail to
have a sense of what is going on.
-kevin
> Is there something wrong we've done with regard to RT user
> creation? This is our External* config:
>
> ExternalAuthPriority: []
>
> ExternalInfoPriority: [
> 'Lingua_LDAP'
> ]
>
> ExternalServiceUsesSSLorTLS: 0
>
> ExternalSettings: {
> 'Lingua_LDAP' => {
> 'base' => 'ou=users,dc=linguamatics,dc=com',
> 'net_ldap_args' => [
> 'version',
> 3
> ],
> 'filter' =>
> '(|(objectClass=posixAccount)(objectClass=account))',
> 'server' => 'ldap1.linguamatics.com',
> 'type' => 'ldap',
> 'attr_match_list' => [
> 'EmailAddress'
> ],
> 'tls' => 0,
> 'attr_map' => {
> 'RealName' => 'cn',
> 'EmailAddress' => 'mail',
> 'Name' => 'uid',
> 'Gecos' => 'gecos',
> 'ExternalAuthId' => 'uid'
> }
> }
> }
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