$self->TicketObj->DeleteWatcher( Type => 'Requestor', Email => '[email protected]', Silent => 1);
Omit the Silent if you want an History entry. -Chris Am 04.01.2012 23:10, schrieb Randy Black:
Anyone? Need to strip the requestor on create for a specific queue. Thanks, Randy *From:*[email protected] [mailto:[email protected]] *On Behalf Of *Randy Black *Sent:* Wednesday, January 04, 2012 2:01 PM *To:* [email protected] *Subject:* [rt-users] Strip the requestor I need to strip the requestor from tickets belonging to a queue. How do I do that? This seems to not be working: my $newqueue = "Contact\ Us"; my $newrequestor = "nobody"; my $T_Obj = $self->TicketObj; $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #". $newqueue ); my ($status, $msg) = $T_Obj->SetQueue($newqueue); unless ($status) { $RT::Logger->warning("unable to set new queue: $msg"); return undef; } $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to user #". $newrequestor ); my ($status, $msg) = $self->TicketObj->SetRequestor( $newrequestor ); unless( $status ) { $RT::Logger->error( "Impossible to assign the ticket to $newrequestor: $msg" ); return undef; } return 1; -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5& 6, 2012
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
