On 12/16/2011 10:57 AM, Joe Kirby wrote: > Our organization has not used RTFM at all and when I begin to explore > Articles within RT 4.04 I see a couple of things that I think may be our > lack of experience with this aspect. > > 1. There does not seem to be a way for me to add any Content since it is > always just a header and no box for entry > > 2. When I try to extract an article from and existing ticket I get all > the History with an apparent option to select which comments or replies > I am interested in however there is nothing in the drop down menu for > selecting so I can only add all history by hitting Create at the bottom > of the screen > > > Is there a good doc area for Articles that I may use to assist me in RT > 4.04 setup?
docs/customizing/articles_introduction.pod Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
