On Thu, Dec 15, 2011 at 07:17:15AM -0500, Joe Harris wrote: > Is there any way to build a query within RT (4.04) to query more than > the ticket table? Specifically I am trying to build a dashboard that > will email users any ticket they updated yesterday. I have one that is > current user and last updated is yesterday, but if someone else > updates it after it doesn't show as lastupdatedby is changed.
Unfortunately, the Query Builder concentrates on Ticket fields, and what you want is a Transaction search, which you can't do from the UI. You might be able to use the My Day link under Tools to point you in the right direction. -kevin
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