Guys, I am trying to monitor SLA due date using external tools like nagios or zabbix, but I haven't find a way to do that, we have SLA extension running for couple months now.
Anyone could give me some advice based on rt command line or mysql queue? ---------- BlackBerry solution provided by www.principleone.com -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
