On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia <[email protected]> wrote: > I suppose that 'Global template:Resolve' change the status of the ticket > when the ticket change the status.
You suppose wrong. Templates don't and shouldn't change objects. It's job for scrips' actions and you need one that changes status. -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
