On Fri, Dec 09, 2011 at 11:02:52AM +0100, Stefan Vollmar wrote: > Hi, >
Hi, > quick question: I replied to a mail which had been sent via an RT > queue. The corresponding case was closed but apparently re-opened when > my reply arrived. Is this the expected behaviour? (I would not mind at > all, we just wanted to make sure) > this is the default behaviour that can be easily changed by removing the global "scrip" "On correspond, open ticket with template blank". (Configuration->Global->Scrips) -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
