On Thu, Dec 8, 2011 at 19:12, Steve Huston <[email protected]> wrote: > I've looked through the wiki and mailing list and didn't find mention of > something like this. My auto-reply has a line to direct users to our > FAQ (not RTFM, it predated RTFM and I've found no compelling reason to > port it all now). However, as one might guess, people still do not go > search for their problem there and will happily wait for the rest of the > weekend to pass before getting a quick response which occasionally > directs them to one of the entries they would have found searching for > the exact subject they used in their email. > > I've seen some systems where when you send a message to a support > address, you get back a list of possible FAQ entries based on a search > of some keywords in your email or subject line. I wonder if something > like that could be done in a scrip? I realize it might require a bit > more than some simple scripting, but something that can pass some > keywords to a search function and return some links that might be > relevant could be quite useful - at the very least, there's that slim > chance that seeing an article that mentions a user's exact problem will > prompt them to click the link when they can't be bothered to type it in > a search box, being an extra step and all...
Use Web::Scraper [1]. http://search.cpan.org/~miyagawa/Web-Scraper-0.36/lib/Web/Scraper.pm Implementation depends on how FAQ is organized and if it's searchable or not. > -- > Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences > Princeton University | ICBM Address: 40.346525 -74.651285 > 206 Peyton Hall |"On my ship, the Rocinante, wheeling through > Princeton, NJ 08544 | the galaxies; headed for the heart of Cygnus, > (267) 793-0852 | headlong into mystery." -Rush, 'Cygnus X-1' > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
