On Wed, Nov 30, 2011 at 5:14 PM, Sean McDaid <[email protected]> wrote: > Also where can the state of a status be defined, for example "cust_info" > should be a Waiting state?
RT has only 3 states: initial, active and inactive. No waiting state, stalled status that is in default lifecycle is still considered active. -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
