On Thu, Nov 24, 2011 at 3:53 PM, Soula, Christophe
<[email protected]> wrote:
> Will be great to get the business hours per queue feature independent from
> the level which should drive to such a configuration :
Good idea.
> %RT::ServiceAgreements = (
...
> BusinessHoursdefault => {
> 'US_IT_Service_Center' => 'US1',
> 'Europe_IT_Service_Center' => 'Europe1',
> }
...
> Will be great to get the possibility to define timezone for each
> BusinessHours which should drive to such a configuration (I'm not an expert
> so please my apologize for any wrong prposoition ;) ) :
Good idea.
> %RT::ServiceBusinessHours = (
> 'US1' => {
> Timezone => { Value => America/Denver },
...
> },
> 'Europe1' => {
> Timezone => { Value => Europe/Berlin },
> 0 => { Name => 'Sunday', Start => undef, End => undef },
...
> },
> );
>
> This will have as effect no need of maintenance several time a year due to
> summer time/winter time/daylight saving time
Right.
> Thanks and regards,
Both are good ideas. Patches are welcome. I don't see free time in
near future to implement any of these. First is simple, second thing
is harder, but doable as well.
--
Best regards, Ruslan.
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