Jeff, Yes. Don't grant "ModifyTicket" at any of the "System" Group levels. Grant "See" & "Modify" Custom Fields for the correct role or for a user-defined Group while in Config->CustomFields->Group rights.
Kenn On Tue, Nov 22, 2011 at 1:12 PM, Jeff Ehrenberg <[email protected]> wrote: > I would like for users to be able to create tickets by email that > contain custom fileds. I am able to get the fields populated using > RT::Extension::CommandByMail and Filter::TakeAction. Once the ticket > is created I only want the ticket owners to be able to modify any of > the custom field values. Is this possible? It seems that if I don't > give neough permission then the fields will not get populated by the > email. > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain November 28 & 29, 2011 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
